Which function describes the process of measuring performance and taking corrective action to ensure results?

Which function describes the process of measuring performance and taking corrective action to ensure results?

• A. Planning
• B. Information Roles
• C. Controlling
• D. Quality of Work Life

Answer: (C)

Controlling is the function that closes the loop between what was planned and what actually happens. It involves measuring performance, comparing it with established standards, and taking corrective action to bring results back on track. This process ensures that outcomes align with goals by identifying deviations and adjusting activities, resources, or processes as needed. Planning focuses on setting objectives and deciding how to achieve them, not on measuring performance. Information roles pertain to how managers handle and share information, not the measurement-and-correction cycle. Quality of Work Life addresses employee well-being and job satisfaction rather than monitoring performance and making adjustments to meet targets.

Controlling is the function that closes the loop between what was planned and what actually happens. It involves measuring performance, comparing it with established standards, and taking corrective action to bring results back on track. This process ensures that outcomes align with goals by identifying deviations and adjusting activities, resources, or processes as needed.

Planning focuses on setting objectives and deciding how to achieve them, not on measuring performance. Information roles pertain to how managers handle and share information, not the measurement-and-correction cycle. Quality of Work Life addresses employee well-being and job satisfaction rather than monitoring performance and making adjustments to meet targets.